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ISC-CX partners with Foot Locker to elevate Customer Experience at its stores in Eastern Europe

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ISC-CX partners with Foot Locker to elevate Customer Experience at its stores in Eastern Europe

June 14
00:19 2022
Global athletic shoe chain Foot Locker taps ISC-CX to capture customer experience data in stores as the basis for analysis and recommendations

ISC-CX, the leading provider of customer experience programs worldwide for over 20 years, announced today that Foot Locker, Inc. selected ISC-CX as the company of choice to elevate the customer experience in Romania, Hungary, and Poland.

ISC-CX utilizes its extensive teams on the ground around the world. During the last two years, ISC-CX has sped up product development, including investing in AI-powered data analysis technologies and global human capital as never before.  The result has been large step-ups in the versions of all ISC-CX products, plus an upgraded reporting platform to compare CX programs within one brand.  

“ISC-CX is the best customer experience partner for Foot Locker as they have highly-trained people and technologies to capture the customer journey in our stores in fine detail. ISC-CX analyzes this data within the context of their proprietary global benchmarks and best practices.  This reveals specific areas of excellence at Foot Locker stores as well as opportunities for improvement,” said Ilona Levy Kalias, General Manager at Fox Group, Footlocker’s European distribution partner.

“ISC-CX has many years of deep experience in Eastern Europe and for our clients who are active in that region, we offer them resources, flexibility, speed, and confidentiality,” said ISC-CX Chairman Reinhold Auer.  “Our programs capture and measure all CX elements in a store to ensure that retailers can offer a uniform shopping experience across their brand.”

About Foot Locker:

Foot Locker, Inc. leads the celebration of sneaker and youth culture around the globe through a portfolio of brands including Foot Locker, Kids Foot Locker, Champs Sports, Eastbay, atmos, WSS, Footaction, and Sidestep. With approximately 2,900 retail stores in 28 countries across North America, Europe, Asia, Australia, and New Zealand, as well as websites and mobile apps, the Company’s purpose is to inspire and empower youth culture around the world, by fueling a shared passion for self-expression and creating unrivaled experiences at the heart of the global sneaker community. Foot Locker, Inc. has its corporate headquarters in New York. 

About ISC-CX:  

ISC-CX is a leading provider of in-store and omni-channel customer experience analysis programs for global retailers based around the world. The company’s multilingual, local teams on the ground in over 120 countries collect and analyze many millions of data sets per year. ISC-CX’s clients include brands such as Shell, McDonald’s, Nespresso, and Lindt among others. You can find more client references and CX solutions at www.isc-cx.com.

Media Contact
Company Name: ISC-CX
Contact Person: Florian Wimmer
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Phone: +41 61 225 42 15
Country: Switzerland
Website: https://www.isc-cx.com